1. Application for Returns/Refunds

a. Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund as stated in the following circumstances:

  • The Item has not been received by buyer.
  • The item that is stated refundable by seller.
  • The Item was defective and/or damaged on delivery.
  • Seller has delivered an Item that does not match the agreed specification (i.e. – wrong size, colour, etc.) to buyer.
  • The Item delivered to buyer is materially different from the description provided by Seller in the listing of the item.
  • By way of private agreement with seller and seller must send his/her confirmation to Pingspace confirming such agreement.

b. Buyer’s return/ refund application must be submitted via email: [email protected] within 7 days from the date of items received or within 7 days from the promised date of items to be received.

c. Email should consists of:

  • Your Order Number (shown in your order history or order confirmation email)
  • The item(s) and issues you would like to share with us
  • Any images of the item(s) to help us understand and serve you better

d. Pingspace will review each buyer’s application on a case-by-case basis and, in its sole discretion, determine whether buyer’s application is successful.

e. In the event where buyer has commenced legal action against Seller, buyer may provide the formal notification from the appropriate authority to Pingspace to request Pingspace to continue to hold the purchase monies until a formal determination is available. Pingspace will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.


2. Rights of Seller

When Pingspace receives an application from buyer for the return of the Item and/or refund, Pingspace will notify seller in writing. Seller may respond to buyer’s application according to the steps provided by Pingspace in the written notification. Seller must respond within the time-frame stipulated (3-5 business days). Should Pingspace not hear from seller within the Stipulated Period, Pingspace will assume that seller has no response to buyer’s application and will proceed to assess buyer’s application without further notice to seller. Pingspace will review each seller’s response on a case-by-case basis and, in its sole discretion, determine whether buyer’s application may be successful against the circumstances stated by seller.


3. Condition of Returning Item

To enjoy a hassle-free experience when returning the Item, buyer should ensure that the Item, including any complementary items such as accessories that come with the Item, must be returned to seller in the condition received by buyer on delivery. We will recommend buyer to take a photo of the Item upon receipt.

The Item that was returned to Pingspace must be, at a minimum, in the following conditions:

  • New (i.e – unused, unworn, unwashed, unopened, in their original packaging and with their tags still attached)
  • Complete, with all items included in the purchase; and

4. Liability of Product Return Shipping Fee

  • In the scenario of an unforeseen error from the seller’s end (i.e – damaged, faulty or wrong product delivered to the buyer), the seller will bear buyer’s return shipping fee.
  • In the scenario of the buyer’s change of mind, buyer shall get seller’s consent prior to the return request and buyer will bear the return shipping fee.
  • In the scenario where both sellerbuyer disputing the party liable for the return shipping fee, Pingspace at its sole discretion will determine the party liable for the return shipping fee.

5. Refunds

Buyer will only be refunded after Pingspace has received the confirmation from seller that seller has received the returned Item. In the event where Pingspace does not hear from seller within a specified time  time-frame stipulated (3-5 business days)., Pingspace will be at liberty to refund the applicable sum to buyer without further notice to seller. The refund will be made to buyer’s credit/debit card or designated bank account, whichever is applicable.